Medical Mutual of Ohio

Medical Mutual of Ohio, headquartered in downtown Cleveland, has been in operation for more than 70 years.

Today, the company has 2,500 sales, service and information technology employees in 12 locations across Ohio. It serves more than 1.5 million healthcare customers.

Medical Mutual of Ohio’s health insurance products include:

• SuperMed One, a comprehensive health insurance plan that offers in-network and out-of-network benefits;
• a short-term coverage health insurance plan, which is designed for individuals who are between jobs or awaiting other coverage;
• a high-deductible health insurance plan, which is designed to be used with a health savings account (HSA); and
• a number of optional coverages, including optional dental and vision insurance; optional prescription drug coverage to upgrade the standard prescription drug coverage that comes with your plan; and optional maternity benefits to cover the costs of a routine pregnancy.

Medical Mutual of Ohio is owned by its policyholders, and claims to act in their best interests, not according to the demands of stockholders and Wall Street analysts. It boasts a 13.8-second wait time to reach a customer service representative by phone, and says 93.88% of calls are connected. Claims are resolved, on average, in 3.3 days.